Customer Success Technical Leader (Area TAM : Splunk Platform, SLED)

This is a remote role that can be performed anywhere in the United States.

About the Role

As a Customer Success Platform Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible. You will be a Splunk expert and adept at understanding, adapting, and guiding account teams and customers on how to best use our Platform. Aligned to Splunk’s Core licensed product (Enterprise and Cloud) and a specific Area, you will strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, and Solution Architect motions.

You will develop strong partnerships with Sales and Customer Success roles to assist Area-aligned customers with value realization through activities such as:

• Onboarding & Enablement – deliver workshops, prescriptive guidance, and achieve onboarding milestones.
• Proactively engaging Technical Success Engineers to review and assess account health, focusing on accounts with telemetry risk signals or those within 6 months of renewal.
• Proactively engaging Customer Success Executives on adoption and use-case opportunities.
• Collaborating with CS/SE Management to align priorities and address risk accounts or area themes.

Responsibilities

• Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer.
• Guide account team members and customers on the optimal use of the Splunk Platform, providing recommendations for technical health.
• Deliver strategic, case-based technical consulting (up to 90 days).
• Conduct research from various resources to solve complex technical problems.
• Gain agreement with account teams and customer decision-makers on the tangible value of proposed solutions.
• Deliver customer onboarding enablement-based workshops and achieve success milestones.
• Contribute to practice KPIs through process improvements, collateral development, and tool implementation.

Requirements

• Several years of experience administering and using Splunk Core (Enterprise/Cloud).
• Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.
• Proficiency in SPL (Search Processing Language).
• Solid experience in technical consulting or big-data analytics.
• SLED (State, Local, and Education) experience is preferred.

Preferred Qualifications

• Strong understanding of common enterprise applications.
• Statistical and analytical modeling skills.
• Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.
• Hands-on experience with Splunk product implementation and Splunk Cloud.
• Experience with cloud migration projects.

About Cisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era. We innovate fearlessly to create solutions that power collaboration across physical and digital worlds, providing customers with security, visibility, and insights across their digital footprint. Our global network of experts collaborates with empathy to drive meaningful impact at scale.

Pay

The starting salary range for this position is $171,900.00 to $223,400.00 for new hires in U.S. locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate’s hiring location, market conditions, job-related skills, experience, qualifications, education, certifications, and training.

For specific locations, the full salary ranges are:

• New York City Metro Area: $187,200.00 - $280,600.00
• Non-Metro New York State & Washington State: $171,900.00 - $256,900.00

For quota-based sales roles, the ranges include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with Cisco matching contribution.
• Paid parental leave, short- and long-term disability coverage, and basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday, year-end holiday shutdown, and 4 paid days off for personal wellness.
• Non-exempt employees receive 16 days of paid vacation per full calendar year (accrued at 4.92 hours per pay period).
• Exempt employees participate in Cisco’s flexible vacation program with no defined limit (subject to business needs).
• 80 hours of sick time provided on hire and each January 1st, with up to 80 hours carried forward annually.
• Optional 10 paid days per year for volunteering.
• Eligibility for annual bonuses (subject to Cisco’s policies).
• Employees on sales plans earn performance-based incentive pay, split between quota and non-quota components.