Customer Success Team Manager

About the role

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

Responsibilities

• Lead and grow a team of CSMs — hiring, onboarding, and developing top talent
• Coach your team to successfully guide customers through key phases of the SEO lifecycle implementation, adoption, and ongoing support
• Oversee customer success programs
• Join key calls, review account strategies, and ensure customers achieve measurable outcomes
• Monitor and drive team performance
• Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention
• Collaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers’ needs and insights shape the future of BrightEdge
• Be a hands-on leader — jump into accounts when needed, helping your team navigate complex challenges and uncover new opportunities

Requirements

• 5+ years of experience in customer-facing roles, with at least 3+ years managing teams
• A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment
• A proven track record of developing talent and building high-performing, customer-obsessed teams
• Experience managing complex customer programs or integrations across multiple business functions
• Excellent communication and storytelling skills — you know how to tailor a message for executives, marketers, and technical teams alike
• A curious, data-driven mindset and a passion for solving marketing problems through technology
• Bachelor’s degree required

Qualifications

• Motivating, high-impact work that builds your career
• Medical, dental, and vision insurance with multiple package options
• 15-23 days PTO depending on tenure plus 10 paid holidays
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
• Discounted gym membership and fitness benefits
• No or low cost therapy and professional coaching sessions through Spring Health
• 4-6 weeks fully paid parental leave
• Pet wellness and insurance plans to keep your furry family healthy

Skills

• Strong leadership and team management skills
• Exceptional problem-solving and decision-making abilities
• Effective communication and interpersonal skills
• Data analysis and interpretation skills
• Ability to manage multiple priorities and deadlines

Benefits

• Motivating, high-impact work that builds your career
• Medical, dental, and vision insurance with multiple package options
• 15-23 days PTO depending on tenure plus 10 paid holidays
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
• Discounted gym membership and fitness benefits
• No or low cost therapy and professional coaching sessions through Spring Health
• 4-6 weeks fully paid parental leave
• Pet wellness and insurance plans to keep your furry family healthy

Schedule

• Full-time

Pay

• Base salary plus a quarterly performance bonus