Customer Success Support & QA

About the role

StudioBinder is looking for a Customer Success Specialist to join our team. StudioBinder builds production management software used by filmmakers, agencies, brands, and creative teams to plan and collaborate on productions. Alongside our platform, we run one of the largest educational resources in the production industry. Our blog reaches 1M+ readers each month, and our YouTube channel has over 2M+ subscribers.

Responsibilities

• Respond to live chat and email inquiries
• Help customers troubleshoot issues
• Guide customers through the platform's features
• Document bugs
• Identify patterns in user questions
• Help improve the overall product experience
• Contribute to the growing library of support resources by writing help articles, scripting support videos, and recording tutorials
• Translate user questions into clear solutions and help the team learn from customer feedback

Qualifications

• 3+ years of experience in customer support, QA, or technical support
• Patient, empathetic, and enjoy helping people solve problems
• Comfortable learning and explaining new software quickly
• Strong written communication skills
• Organized and attentive to detail when documenting issues
• Collaborate well with product, engineering, and content teams
• An interest in filmmaking, storytelling, or creative tools
• Experience creating help documentation, tutorials, or support videos is a strong plus