Customer Success Support Associate & Executive Assistant (B2B SaaS) Hoboken, NJ

The Role

Our expectation of this role is that you serve as a direct executive assistant to our CS Vice President and support the entire CS team including our onboarding specialists with operational duties related to client success projects and processes and picking up anything that is needed from the team. This is an internal, non-client facing role. You will often liaise cross-functionally between sales, customer success, client experience, support, and the data transfer team for all things onboarding and implementation.

Key Responsibilities

• Serve as an executive assistant to the Vice President/Founding Team Member
• Schedule meetings and events with key clientele and internally
• Aid in email prioritization
• Inbox clean up
• Email drafting
• Organization
• Schedule and coordinate personal appointments as needed
• Providing assistance to management team members and executives as needed
• Administrative tasks to support Enterprise teams, requesting legal contracts, and contribute to building out new processes
• Travel to in person sales and support meetings and conferences (~0-2 times per month)

Minimum Requirements

• Background and/or degree in physical, occupational, speech therapy industry
• Proficient in a project management software
• Highly organized and motivated by individual work and organizational tasks
• Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
• Infrequency weekend availability as needed for customers who are going through a data transfer
• Exceptional verbal and written communication skills
• Comfortable holding people accountable and conveying the importance of project requirements to colleagues
• Able to work in Hoboken in the office

Preferred (Nice-to-have) Qualifications

• Technical software skills/education
• Project management skills/education
• At least 1 year of experience in B2B SaaS implementation/onboarding/project manager or other similar field