Associate Billing Success Manager (B2B SaaS)

About the role

The Associate Billing Success Manager (BSM) role is a pivotal position within Prompt Therapy Solutions, Inc., a rapidly expanding company in the healthcare sector. This role involves serving as a Prompt billing expert to customers via our support channel and during customer onboarding. The expectation is that after a comprehensive onboarding period, the BSM will become a full-fledged Billing Success Manager, assuming all BSM duties.

Responsibilities

• Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt.
• Aid in teaching submission, posting, invoicing, AR, and other best practices on Prompt.
• Understand unique team needs to help configure and develop workflows with their new EMR/PM system.
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system.
• Be each customer’s champion by providing ongoing support via our help desk platform, helping them find solutions to their inquiries.
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations.

Requirements

• Must have 2+ years in the medical billing industry.
• Experience billing for outpatient physical therapy clinics.
• Strong technical skills operating various software platforms.
• Highly proficient in MS Excel.
• Understanding and learning software must be a passion of yours.
• Possess strong written and verbal skills.
• Highly motivated to work in a fast-paced environment where you will need to work outside normal working hours at times.
• Prepared to grow very quickly into your role and take on greater responsibilities as needed.
• Comfortable owning your own workload.

Qualifications

• Passion for learning and improving software systems.
• Ability to adapt to new technologies and processes.
• Excellent communication and problem-solving skills.
• Strong organizational and time management skills.

Skills

• Strong analytical and problem-solving skills.
• Proficiency in MS Excel and other relevant software.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage multiple priorities.

Benefits

• Competitive salaries.
• Remote/hybrid work environment.
• Potential equity compensation for outstanding performance.
• Flexible PTO.
• Company-sponsored lunches.
• Company-paid disability and life insurance benefits.
• Company-paid family and medical leave.
• Medical, dental, and vision insurance benefits.
• Discounted pet insurance.
• FSA/DCA and commuter benefits.
• 401(k).
• Complimentary subscription to digital fitness classes and wellness content.
• Recovery suite at HQ – includes a cold plunge, sauna, and shower.

Pay

$65K - $75K

Schedule

Full-time, remote/hybrid work environment.