Customer Success Supervisor - Signature - St. Joseph, MO

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.

About the role

This role will cover the territory of St. Joseph, MO; Kansas City, MO; Liberty, MO; and Clarinda, IA. The Customer Success Supervisor plays a key role in maintaining client satisfaction, resolving issues, and identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights. This role also manages a high volume of accounts, contributing to scalable retention and revenue growth.

Schedule

Monday through Friday, 8:00 AM - 5:00 PM

Hybrid work arrangement: Minimum of 3 days in person per week, with flexibility to work from an office location or from home, based on business needs and preference.

Potential overnight travel depending on the candidate's residence location relative to the assigned territory.

Responsibilities

• Cultivate strong client relationships, drive retention, and identify upsell opportunities by ensuring satisfaction and promoting service adoption.
• Maintain client satisfaction and resolve issues through strategic engagement and performance monitoring.
• Manage a high volume of accounts, contributing to scalable retention and revenue growth.
• Provide guidance to team members with less experience or knowledge.
• Lead projects/processes with moderate risk and/or complexity, and lead small teams.
• Prioritize tasks within the team and collaborate with other team members.
• Solve problems that are difficult and sometimes complex using subject matter knowledge.
• Coordinate cross-functional support as needed.

Requirements

• 5 years of customer service/customer success experience.
• 1-3 years of sales experience.
• Bachelor's Degree required.
• Strong written and verbal communication skills.
• Ability to self-manage and complete tasks independently.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Preferred Experience

• Cold Chain and Non-Medical Dry Ice Shipper experience.