Customer Success Specialist - Training Just posted!

Help make people fall in love with fitness at Les Mills, a global leader in delivering life-changing fitness experiences since 1968. Join our US Customer Experience team as a Customer Success Specialist - Training and play a key role in shaping the instructor journey.

About the role

As the Customer Success Specialist - Training, you'll support and coordinate the full Les Mills Instructor Journey, from initial training through ongoing education and development. You'll collaborate with Customer Experience teams, trainers, presenters, and instructors to ensure every training experience is seamless, engaging, and commercially successful.

Responsibilities

• Coordinate live and virtual training events, workshops, and educational experiences
• Manage training logistics including venues, presenters, resources, communications, and online delivery platforms
• Drive attendance and enrolments through effective promotion and outreach
• Support instructor recruitment, onboarding, development, and retention initiatives
• Maintain accurate Salesforce records and reporting
• Provide exceptional service and support to partners, instructors, trainers, and internal stakeholders
• Monitor performance metrics and identify opportunities to improve participation and engagement

What success looks like

• Deliver exceptional service experiences for instructors, partners, and internal teams
• Help achieve or exceed education attendance, revenue, and engagement targets
• Build strong working relationships across Customer Experience, Marketing, Finance, and Operations
• Contribute positively to instructor loyalty, growth, and retention
• Maintain organized, accurate, and timely administration and reporting
• Become a trusted team member known for reliability, responsiveness, and problem-solving

Requirements

• Experience in customer success, customer service, training coordination, event coordination, education administration, or a related field
• Highly organized with the ability to manage multiple priorities simultaneously
• Enjoy building relationships and collaborating across teams
• Exceptional communication skills, both written and verbal
• Comfortable managing large volumes of communication and administrative tasks
• Strong attention to detail and follow-through
• Confident using CRM systems such as Salesforce and reporting tools
• Ability to stay calm under pressure and adapt to changing priorities
• Energy, positivity, and a solutions-focused mindset

Who you are

Our best people embody the qualities that drive success at Les Mills:

• Drive: You take action, demonstrate resilience, and are motivated by meaningful work.
• Curiosity: You continually look for ways to learn, improve, and innovate.
• Insight: You think strategically while understanding the details that create great customer experiences.
• Courage: You are brave enough to try new approaches and tackle challenges head-on.
• Impact: You deliver results while making a positive difference for customers, teammates, and the wider community.

Benefits

At Les Mills, our values are at the heart of everything we do:

• United: We win together.
• Be Brave: We challenge ourselves and each other to achieve more.
• Change the World: We believe fitness has the power to transform lives and communities.

Join a passionate global team dedicated to creating unforgettable fitness experiences and helping build a fitter planet.