Customer Success Specialist - Training

Chicago, IL (Hybrid/Remote by Agreement) | Full-Time

About the role

At Les Mills, we're on a mission to create a fitter planet. Since 1968, we've been delivering life-changing fitness experiences that inspire millions of people worldwide. Today, more than five million people move with Les Mills programs every week in over 100 countries. Our success is built on our incredible global community of partners, instructors, trainers, and presenters who bring our world-leading fitness experiences to life.

We're looking for a Customer Success Specialist - Training to join our US Customer Experience team and help create exceptional experiences throughout the instructor journey. If you're highly organized, love coordinating events, enjoy building relationships, and are passionate about delivering outstanding customer experiences, we'd love to hear from you.

Responsibilities

• Coordinating live and virtual training events, workshops, and educational experiences
• Managing training logistics including venues, presenters, resources, communications, and online delivery platforms
• Driving attendance and enrolments through effective promotion and outreach
• Supporting instructor recruitment, onboarding, development, and retention initiatives
• Maintaining accurate Salesforce records and reporting
• Providing exceptional service and support to partners, instructors, trainers, and internal stakeholders
• Monitoring performance metrics and identifying opportunities to improve participation and engagement

What Success Looks Like

• Deliver exceptional service experiences for instructors, partners, and internal teams
• Help achieve or exceed education attendance, revenue, and engagement targets
• Build strong working relationships across Customer Experience, Marketing, Finance, and Operations
• Contribute positively to instructor loyalty, growth, and retention
• Maintain organized, accurate, and timely administration and reporting
• Become a trusted team member known for reliability, responsiveness, and problem-solving

Requirements

• Experience in customer success, customer service, training coordination, event coordination, education administration, or a related field
• Highly organized and able to manage multiple priorities simultaneously
• Enjoy building relationships and collaborating across teams
• Exceptional communication skills, both written and verbal
• Comfortable managing large volumes of communication and administrative tasks
• Strong attention to detail and follow-through
• Confident using CRM systems such as Salesforce and reporting tools
• Stay calm under pressure and can adapt to changing priorities
• Bring energy, positivity, and a solutions-focused mindset

Who You Are

Our best people embody the qualities that drive success at Les Mills:

• Drive – You take action, demonstrate resilience, and are motivated by meaningful work.
• Curiosity – You continually look for ways to learn, improve, and innovate.
• Insight – You think strategically while understanding the details that create great customer experiences.
• Courage – You are brave enough to try new approaches and tackle challenges head-on.
• Impact – You deliver results while making a positive difference for customers, teammates, and the wider community.

Benefits

At Les Mills, our values are at the heart of everything we do:

• United – We win together.
• Be Brave – We challenge ourselves and each other to achieve more.
• Change the World – We believe fitness has the power to transform lives and communities.

When you join Les Mills, you'll become part of a passionate global team dedicated to creating unforgettable fitness experiences and helping build a fitter planet.

Pay

Salary Range 60,000 - 65,000 USD