Customer Success Specialist | Temporary

Primary Responsibilities

• Handle incoming customer calls and initiate outbound calls, ensuring prompt response to voicemails left by customers.
• Aid in placing external purchase orders and proofing.
• Answer New Order tickets questions, providing status updates, rush or firm proof approvals, addressing issues with products in production, transit, or after delivery, dealing with out-of-stock and damaged items.
• Collaborate with external vendors to ensure accurate decoration, fulfillment to quality standards, and timely delivery.
• Manage and promptly address incoming emails, Slack chats, or internal tags.
• Respond to customer emails through a shared Customer Service email inbox.
• Build and maintain relationships with customers seeking assistance with their orders.

Requirements

• A high school diploma or GED, with an Associates or Bachelors degree preferred.
• One or more years of customer service experience in retail, restaurant, sales, or office environment.
• A friendly and team-oriented attitude.
• Demonstrated problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Efficient and detail-oriented.
• Excellent communication skills.
• Experience with a CRM (e.g., HubSpot) is preferred but not required.

What We Offer

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options
• Company-paid life insurance
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees

Location

3000 Niagara Lane North, Plymouth, MN 55447
Remote hybrid role: Three days onsite, two days remote following training

Industry

Business to Business eCommerce and Apparel

Company Information

Mercology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion.