Customer Success Specialist - Pittsburgh, PA
Why join Seegrid? Seegrid is the leading provider of Physical AI for material handling. Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and best-in-class services and support. Our technology is proven. Our AMRs have safely driven millions of autonomous miles in real-world production facilities. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.
About the Role
As a Customer Success Specialist under the Customer Success team at Seegrid, you will be instrumental in implementing AMR solutions to enhance operational efficiency and productivity at customer sites. You will drive customer adoption by ensuring end users and site leaders are properly trained, involved, and invested in the product and application. The heart of Seegrid is our customers, so the ability to build rapport and provide world-class support is crucial. The Customer Success Specialist role is based out of Pittsburgh, PA and may require up to 80% travel.
Responsibilities
- Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit
- Manage and conduct all on-site training and adoption support activities
- Partner with Seegrid Support, Engineering and Field Service teams to provide the best possible resolution to customer concerns
- Work with a collaborative attitude and team spirit in an ever-changing dynamic environment
- Coach customer staff on safety, operation and application details
- Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials
- Prepare for customer trainings by reviewing and gaining an in-depth understanding of the application(s) to