Customer Success Specialist

About the role

Start a new career as a Customer Success Specialist with Procare HR! At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Pay

Wage is $25 – $28/hr. Credit given for experience.

Responsibilities

• Provide first-time resolution of delegated tasks; when assigned a task, it belongs to you.
• Ensure customers feel peace of mind knowing their team is engaged, supported, and empowered in their partnership with Procare.
• Demonstrate reliability, likability, follow-through, and a relentless focus on experience and satisfaction.

Requirements

• High School Diploma or GED.
• 1–2 years prior experience in client support, customer success, HR administration or a similar role.
• 2–4 years prior experience managing customer relationships and handling customer inquiries with a focus on escalation management and process improvement in a fast-paced environment.
• Experience with HRIS systems (UKG Ready preferred) and CRM platforms (preferably Salesforce) for customer management and reporting.
• Proficiency in Microsoft Office Suite, particularly Outlook, Excel, and OneNote for task tracking and communication.

Benefits

• Health insurance with company-paid premium for employee-only coverage.
• FSA and HSA options available.
• Company-paid dental insurance for employee-only coverage.
• Company-paid life insurance.
• Company-paid short- and long-term disability insurance.
• A 401(k) plan with company match and safe-harbor contribution.
• Paid Time Off.
• Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident.