Customer Success Specialist I - 1st Shift

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the posting. Content: - Intro: "Aluminum Precision Products (APP) is an international leader in manufacturing aluminum forgings. We offer you the opportunity to be a part of a globally recognized organization that enjoys an unparalleled reputation for quality. Here you’ll be challenged on a daily basis, tasked with solving problems, working with smart, energetic, and dedicated people with an opportunity to grow and learn." This is about the role/company. Could be "About the role" or "About APP". Use

About the role

with

. - Job Summary: "The Customer Success Specialist is responsible for supporting the Customer Success Specialist II with daily responsibilities." That's a summary; could be part of About the role or separate "Job Summary". But we only have headings list; we could put under About the role. - Job Requirements: a long list of duties. This is responsibilities. So we can have

Responsibilities

with

• each duty. List items from "Job Requirements" paragraph: - Perform supporting tasks for the Customer Success Specialists II/III and other Sales team members - Cross train in various areas within Sales Department (Quotes Desk, Orders Desk and Ship Desk) - Meet KPI’s established by the Customer Success Manager. - Collaborate with the internal CSS team to manage customer accounts, ensuring success. - Meet KPI’s established by the Customer Success Manager. (duplicate) - Maintain detailed tracking of change orders and prepay orders in Excel, following up regularly until completion. - Assist with entering hand forging orders, as needed. - Scrutinize customer data to identify and address inconsistencies between orders and change orders - Notify the appropriate CSS handling the account about any discrepancies - Upload change orders for CSS II and III, ensuring accuracy and timely completion - Perform supporting tasks for the Customer Success Specialists II & III. (duplicate) - Collaborate with internal teams to ensure a seamless customer experience - Ensure adherence to APP’s policies and procedures, including our code of conduct and ethics policy, product safety, employee safety and cultural beliefs - Ensure adherence to all process specifications - Perform any other duties not mentioned above when instructed to do so by the department manager. We need to deduplicate duplicates? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Duplicates are present; we should keep them? Might be okay to keep duplicates but could be considered redundant. Probably keep as is; but we could combine duplicates? Might be considered summarizing away detail? Safer to keep each line as appears, even if duplicate. However we could note duplicates but still include both. I'd keep them but maybe remove exact duplicate lines to avoid redundancy? The instruction says preserve ALL substantive information; removing duplicates could be considered losing info (though it's same). Safer to keep both. But we can combine duplicates into one line with note? That would be summarizing. Better to keep both. Thus list items as above. - Skill Requirements: list of skills. This could be under

  Skills

  or

  Skill Requirements

  . Use Skills heading. List: - Strong communication and interpersonal skills. - Ability to learn quickly and adapt to new technologies - Results-oriented focus on meeting customer needs - Conflict Resolution: Ability to manage disagreements and find solutions that satisfy all parties. - Expectations Management: Setting clear and realistic goals for customer success while exceeding their initial expectations - Continuous Improvement: A relentless pursuit of better ways to serve customers and optimize their experience - Active Listening: Giving full attention to understand customer needs, both verbal and nonverbal - Emotional Intelligence: Discerning customer emotions, building rapport, and effectively managing interactions - Professionalism: Encompassing APP’s Cultural Beliefs to ensure that communication, work ethic, and conduct foster a positive and respectful work environment - Basic Knowledge of Outlook, Data Entry and Formatting in Excel - In lieu of the above, any equivalent combination of training and experience that provides the aforementioned knowledge, abilities, and skills may be considered at APP’s discretion Also note about ITAR/EAR eligibility: "This position may require access to information subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C.1158, or be eligible to obtain the required authorizations from the U.S. Department of State." Also later: "APP, Inc. engineers and manufactures certain products that are considered ITAR-controlled items under the International Traffic in Arms Regulations (ITAR). Consistent with ITAR, any position at APP, Inc. that involves work with the engineering or manufacturing functions of the Company may only be filled by a candidate who is (i) a citizen of the United States, or (ii) a person who has been accorded the privilege of residing permanently in the United States as an immigrant in accordance with the immigration laws. Are you a U.S. Citizen or U.S. Person? (U.S. Person = a natural person who is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3).)" These are eligibility requirements; could be under Requirements or Qualifications. We have headings: Requirements, Qualifications. Could put under Requirements (or Qualifications). Since we already have Responsibilities and Skills, we could add a Requirements section for eligibility and maybe other requirements like education? Not specified. So we can put under Requirements. But we already used Responsibilities for job duties. We could also have a Requirements section for eligibility and maybe "Basic Knowledge of Outlook, Data Entry and Formatting in Excel" is skill; but we already have Skills. Thus sections: - About the role (intro) - Responsibilities (duties) - Requirements (eligibility, ITAR, citizenship) - Skills (skill list) - Benefits (benefits list) - Pay (compensation) - (Schedule not present, so omit) - (Qualifications maybe not needed) We must not create sections with filler like "commensurate with experience". Benefits we have specific list: Medical, Dental, Vision – Generous company contribution, low cost to employee; Life insurance – 100% company paid - covers employee, spouse and dependent children; Generous Vacation Time; 9 Paid Holidays; Holiday Shut Down (Christmas thru New Year’s); Sick Time; Annual Bonus (based on company meeting Key Results); 401k (Company matches up to 4%); ESOP Employee Profit Sharing Retirement Plan (100% Company Paid); Tuition reimbursement. We should list each as
• . Pay: "Compensation: $20.00 - $23.00 an hour. This is the lowest to highest hourly rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs." We should keep that as

  under Pay heading. We must not include application instructions, EEO, accessibility, etc. Remove lines like "Accessibility:If you need help accessing this page please contact us by Email: apphr@aluminumprecision.com" and EEO statements. Also remove "Are you a U.S. Citizen or U.S. Person?" maybe part of eligibility but it's a question; we can keep the eligibility info but not the question? The eligibility info is substantive; we can keep the description of eligibility. The question "Are you a U.S. Citizen or U.S. Person?" is likely part of application instruction; we can drop it. Also drop "APP is an ESOP (Employee Stock Ownership Plan) Company and we are committed to the long term growth of our organization and employees." That's maybe benefits? Already covered ESOP. Could be part of About the role? Might be considered boilerplate? It's substantive about ESOP but we already have ESOP in benefits. Could keep in About the role? Might be redundant. Safer to keep only in Benefits. Also drop "We offer an excellent benefits package including Medical, Dental, Vision, Life Insurance, and 401k plan." That's duplicate of benefits; we can drop as it's redundant. Now construct HTML. We'll output:

  About the role

  Aluminum Precision Products (APP) is an international leader in manufacturing aluminum forgings. We offer you the opportunity to be a part of a globally recognized organization that enjoys an unparalleled reputation for quality. Here you’ll be challenged on a daily basis, tasked with solving problems, working with smart, energetic, and dedicated people with an opportunity to grow and learn. The Customer Success Specialist is responsible for supporting the Customer Success Specialist II with daily responsibilities.

  Responsibilities

  • Perform supporting tasks for the Customer Success Specialists II/III and other Sales team members
  • Cross train in various areas within Sales Department (Quotes Desk, Orders Desk and Ship Desk)
  • Meet KPI’s established by the Customer Success Manager.
  • Collaborate with the internal CSS team to manage customer accounts, ensuring success.
  • Meet KPI’s established by the Customer Success Manager.
  • Maintain detailed tracking of change orders and prepay orders in Excel, following up regularly until completion.
  • Assist with entering hand forging orders, as needed.
  • Scrutinize customer data to identify and address inconsistencies between orders and change orders
  • Notify the appropriate CSS handling the account about any discrepancies
  • Upload change orders for CSS II and III, ensuring accuracy and timely completion
  • Perform supporting tasks for the Customer Success Specialists II & III.
  • Collaborate with internal teams to ensure a seamless customer experience
  • Ensure adherence to APP’s policies and procedures, including our code of conduct and ethics policy, product safety, employee safety and cultural beliefs
  • Ensure adherence to all process specifications
  • Perform any other duties not mentioned above when instructed to do so by the department manager.

  Requirements

  • This position may require access to information subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C.1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
  • APP, Inc. engineers and manufactures certain products that are considered ITAR-controlled items under the International Traffic in Arms Regulations (ITAR). Consistent with ITAR, any position at APP, Inc. that involves work with the engineering or manufacturing functions of the Company may only