Customer Success Specialist | Housing
About EliseAI
We're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
About The Role
As a Customer Success Specialist, you will support our customer success team. This is a customer-facing, strategic role that works closely with Customer Success Managers to help customers achieve long-term success with our platform. You will contribute to onboarding, engagement, and retention by leveraging data, developing product expertise, and collaborating cross-functionally to enhance the customer experience.
Key Responsibilities
- Partner with Customer Success Managers to onboard customers, aligning on key goals and ensuring successful implementation
- Develop deep knowledge of the EliseAI platform to guide customers effectively and provide insight-driven recommendations
- Proactively engage with customers to drive product adoption, satisfaction, and long-term retention
- Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack to identify risks and opportunities; share insights and recommend action plans
- Host and support onboarding webinars, customer training sessions, and other scaled engagement initiatives
- Collaborate cross-functionally with Product, Support, and Sales teams to troubleshoot issues and advocate for customer needs
- Recommend and help implement process improvements to increase team efficiency and elevate the customer experience
- Contribute to Customer Success strategy by identifying patterns, risks, gaps, and scalable practices that benefit the broader customer base and help customers realize success and ROI
Why Join?
- Growth and impact. It's not often that you can get in on the ground floor of a funded (unicorn!) startup that's scaling so fast. That means that instead of following a playbook, you'll be writing it.
- Every single day you will be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you.
Benefits
- Competitive salaries
- Medical, Dental and Vision premiums covered at 100%
- Completely paid parental leave
- Commute benefits
- 401(k) benefits
- Fitness & home services stipend to cover part of your expenses so you can focus on what matters
- A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
- Unlimited vacation and paid holidays
Job Compensation Range
The salary range for this role is $65,000 - $90,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process.