Customer Success Specialist - Equipment

📍 Chicago, IL (Hybrid) | Full-time Salary | $60,000 to $65,000 Help Us Create Life-Changing Fitness Experiences At Les Mills, we're on a mission to create a fitter planet. Every week, millions of people around the world experience our world-class fitness programs, equipment, and digital solutions. We're looking for a Customer Success Specialist - Equipment who is passionate about delivering exceptional customer experiences and ensuring our equipment operations run seamlessly. If you love solving problems, building strong relationships, and creating operational excellence, we'd love to hear from you. The Opportunity As our Customer Success Specialist - Equipment, you'll be the operational backbone of equipment sales and support across Les Mills United States. You'll work closely with customers, vendors, and internal teams to ensure equipment orders, fulfillment, warranty management, and support processes are delivered with excellence. This is an ideal role for someone who enjoys combining customer service, operations, and process improvement in a fast-paced environment. What You'll Be Doing Manage end-to-end equipment order processing, fulfillment, and customer supportAct as a key point of contact for equipment-related inquiries and issue resolutionCoordinate with vendors and logistics partners to ensure timely and accurate deliverySupport warranty claims and equipment service processesMaintain accurate customer and order information within Salesforce and related systemsPartner closely with Customer Experience, Finance, Marketing, Product, and global stakeholdersCreate and improve workflows, SOPs, and operational processesContribute to projects that improve customer experience and operational efficiencyDeliver outstanding service to clubs, partners, and internal stakeholders What Success Looks Like Customers receive timely, accurate, and proactive supportEquipment orders are fulfilled efficiently with minimal issuesStrong relationships are built with vendors and stakeholdersOperational processes are documented, scalable, and continuously improvingData integrity and order accuracy remain consistently highTeam members trust you as a go-to resource for equipment operations What You'll Bring Experience in customer success, customer operations, sales support, order management, or a related fieldExceptional attention to detail and organizational skillsStrong problem-solving ability and a proactive mindsetExperience working with CRM systems such as SalesforceConfidence managing multiple priorities and stakeholdersExcellent communication and relationship-building skillsA customer-first approach with a passion for delivering great experiences Why Join Les Mills? ✅ Hybrid working environment ✅ Work with a globally recognized fitness brand ✅ Be part of a purpose-driven, values-led culture ✅ Opportunities to grow your career and expand your capabilities ✅ Collaborate with passionate people who are committed to changing lives through fitness Our Values United - We achieve more together. Be Brave - We challenge ourselves to think bigger. Change the World - We make a positive impact through fitness. Ready to help create exceptional experiences for our customers and partners? We'd love to hear from you. Apply today and help us create a fitter planet. 🌎💚