Customer Success Specialist

About The Role Lithionics is looking for a highly motivated Customer Success Specialist to serve as a key contributor on our customer experience and commercial team. This role blends technical acumen, sales development, and customer engagement—positioning you at the front lines of how we serve and grow our OEM, integrator, and distribution partners. This role is ideal for early-career engineers, technically proficient sales professionals, or those with experience in electrical systems looking to grow into a future Account Manager, Sales Engineer, or Business Development Manager role. Key Responsibilities Customer & Partner Support Serve as a primary point of contact for inbound customer inquiries related to technical products, pricing, and solution fitBuild trust and rapport with OEMs, integrators, and distributors by providing clear, knowledgeable, and timely supportCoordinate with Engineering, Production, and Operations to ensure clear translation of customer requirements Sales Enablement Support Outside Sales, Account Managers, and Business Development in technical sales effortsAssist with creating proposals, product configurations, pricing packages, and documentation for quoting and RFP responsesIdentify opportunities for upsell and system expansion within existing accounts Technical Engagement Provide first-line technical guidance on lithium battery systems, inverters, alternators, and related components Develop working knowledge of system architectures (DC distribution, charging, inverting, battery management) Work cross-functionally to relay technical requirements and application feedback to engineering and product teams Project & Order Coordination Manage customer orders through fulfillment lifecycle—tracking key deliverables, communicating timelines, and supporting schedulingProactively manage exceptions and problem-solve issues related to delivery, configuration, or installation Continuous Improvement & Career Path Document customer feedback to improve workflows, product messaging, and technical documentationParticipate in internal training programs designed to prepare you for future commercial leadership roles in Account Management, Technical Sales, or Applications EngineeringContribute to knowledge base development and process improvement for a growing commercial team Qualifications Bachelor’s degree in Engineering, Technical Sales, Business, or related field2–5years experience in technical customer-facing roles (inside sales, sales engineering, field service, applications, etc.)Demonstrated aptitude in batteries, power electronics, or renewable energy technologies preferredStrong interpersonal, written, and verbal communication skillsFamiliarity with CRM systems (NetSuite preferred) and ticketing tools (Freshdesk or equivalent)Able to interpret schematics, technical drawings, or product manuals is a plus Career Path & Growth This role is designed as a stepping stone to future positions such as: Sales EngineerAccount ManagerBusiness Development ManagerApplications Engineer You’ll be supported by leadership through training, mentorship, and exposure to high-value customer projects.