Customer Success Specialist

Responsibilities

• Respond to and follow up on incoming storage inquiries via web chat, SMS, and our 1-800 customer support line
• Provide exceptional customer service, including assessing customers' storage needs
• Process and follow up on reservations from direct customer inquiries and third-party storage aggregators
• Support stores across our 160+ location network spanning 5 states

Requirements

• Ability to multi-task
• Strong desire to help customers
• Ability to self-manage while working independently
• Familiarity with MS Office products (Excel, Word, Outlook)
• Previous call center experience a plus!

Pay

$18.00/hr. with a potential quarterly bonus

Schedule

Friday – Sunday | 8:00 AM – 4:30 PM. However, with a busy and growing team, there is a strong likelihood of picking up an additional weekday shift (up to 7 hours).

Benefits

• 401(k)/Roth with matching funds
• Annual Profit Sharing
• Employee Discount
• Referral Program
• On-the-Job Training
• Promotion Opportunities!