Customer Success Specialist

Remote (USA) | Hybrid available near office locations

About the role

Via is supporting a fast-growing global SaaS company to recruit a Customer Success Specialist to join its expanding customer team. This is an excellent opportunity to join a market-leading cloud technology business, helping customers maximize the value of their software while building long-term relationships and driving customer satisfaction.

If you enjoy solving problems, working with clients, and partnering across multiple teams, this role offers excellent career development within one of the world's leading technology companies.

Responsibilities

• Build strong relationships with customers and become their trusted point of contact
• Guide customers through product adoption and best practices
• Coordinate with internal teams to resolve customer issues quickly
• Manage customer requests, questions, and escalations
• Ensure customers achieve value from the platform
• Monitor customer health and proactively identify potential risks
• Support implementation and onboarding activities
• Collaborate with Sales, Product, and Support teams to improve the customer experience
• Manage multiple customer projects simultaneously
• Deliver an exceptional customer experience at every stage of the journey

Requirements

• Experience in Customer Success, Account Management, or another client-facing role
• Strong relationship-building and communication skills
• Excellent organizational and project management abilities
• Experience managing multiple priorities in a fast-paced environment
• Strong problem-solving skills and attention to detail
• A proactive, customer-first mindset
• Ability to work independently while collaborating across teams

A degree is preferred but equivalent professional experience will also be considered.

Pay

$70,000–$100,000 OTE + annual performance bonus + equity opportunities

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) with employer matching
• Generous paid holiday
• Paid parental leave
• Mental health and wellbeing support
• Employee stock purchase plan
• Remote working with hybrid flexibility
• Career progression within a global SaaS leader