Customer Success Specialist

About the Role

Urban Park Services needs a Customer Success Specialist to make customer resolution dependable across remote back-office support for parking and vehicle-assistance field operations, including dispatch, scheduling, billing, records, and customer care. The role focuses on specialized execution within parking service operations, with decisions grounded in current records rather than memory or guesswork.

The role is successful when customer resolution becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Responsibilities

• Maintain the Customer Success Specialist workflow by helping the team escalate complex cases with enough context for the next owner.
• Track assigned customer or client requests as part of the Customer Success Specialist workflow.
• Own the workflow by reviewing available case history before responding to ensure accurate and informed decisions.
• Coordinate resolution of routine issues within approved authority.
• Document commitments and next actions to ensure traceability and accountability.

Requirements

• Use Customer Success Specialist workflows and customer support tools confidently in parking service operations.
• Apply knowledge of parking service operations without losing track of exceptions, owners, or deadlines.
• Document quality assurance decisions clearly so another teammate can follow the reasoning.
• Use sound judgment in client communication, especially when escalation is required instead of assumption.

Employment Details

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.