Customer Success Specialist

About the role

A highly motivated Customer Success Specialist is needed to support charter operators and brokers through onboarding and implementation, providing training, and responsive support.

Responsibilities

• Guide new charter operators and brokers through onboarding and implementation
• Deliver engaging product training to drive adoption and satisfaction
• Provide responsive, thoughtful support to users via Zendesk (email, chat, phone)
• Troubleshoot issues and escalate effectively when needed
• Maintain strong customer relationships by understanding their needs and advocating for their success
• Participate in product testing and feedback loops to improve the user experience
• Communicate clearly and patiently across a wide range of user backgrounds and technical levels
• Collaborate with internal teams to drive customer-focused improvements

Requirements

The ideal candidate will have:

• A bachelor’s degree or equivalent professional experience
• 2+ years in a customer success, support, or account management role
• Excellent communication and interpersonal skills—empathetic, clear, and approachable
• Strong organizational and time management abilities
• Technical aptitude and comfort with learning new platforms
• Experience using Zendesk or other customer service platforms (a plus)
• Experience with payment or banking (a plus)
• Background/interest in aviation or travel is highly desirable