Customer Success Specialist

About Our Client

The organization operates in the aesthetics, skincare, and therapeutics industry, focusing on developing, producing, and distributing differentiated products. It addresses the challenge of providing innovative treatment options through science-driven research and development led by experienced scientists. The organization aims to advance excellence across multiple generations of patients and consumers.

About the Opportunity

The Customer Success Specialist plays a critical role in ensuring customer satisfaction and a positive experience. This position supports sales professionals by managing account setup, order placement, and responding to customer inquiries efficiently. The role advocates for customers and contributes to the overall success of the team by maintaining high service standards and supporting sales growth.

Responsibilities

• Manage incoming and outgoing customer communications via calls, emails, and live chat.
• Collaborate with sales professionals to deliver consistent, high-quality customer experiences.
• Own account interactions from initiation through resolution.
• Provide personalized responses to customer requests including inquiries, account creation, pricing, orders, returns, billing, payments, upselling, and cross-selling.
• Achieve team goals and objectives to support ongoing success.

Requirements

• Associate or Bachelor’s degree, or equivalent work experience.
• Five years of experience in call center or inside sales roles.
• Ability to take initiative.
• Strong oral, written, and interpersonal communication skills.
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, SharePoint, and OneNote.
• Knowledge of customer service principles and practices preferred.
• Comfortable with telephony and technology in a fast-paced environment.

Pay

Pay rate of $26.50 per hour plus annual performance bonus.

Benefits

• Flexible paid time off (12 days), holidays, and parental leave.
• Healthcare benefits including HSA match.
• 401(k) match.
• Employer-paid life and disability insurance.
• Pet insurance.
• Wellness discounts.