Customer Success Specialist

About the role

This is a high-visibility, high-ownership role within SynMax's Vulcan platform. The Customer Success Specialist will work closely with the Vulcan Business Development lead to ensure deals move smoothly and will be the primary point of contact for existing customers.

Responsibilities

• Track every active lead and trial, ensuring no communication lapses
• Draft and send follow-up emails to keep prospects engaged
• Keep HubSpot database up-to-date to provide accurate information to the team
• Manage trial and subscription agreements through to a signed deal
• Own the day-to-day relationship with Vulcan customers, providing timely support and assistance
• Communicate customer feedback to product and engineering teams to improve the platform
• Work with the Customer Success and Marketing teams to maintain consistency and sharpness across all interactions

Requirements

• Experience in customer success, account management, or sales support, preferably in a SaaS or data-driven environment
• Strong written communication skills, particularly for customer-facing emails
• Ability to bridge the gap between commercial and technical teams
• Excellent organizational skills and familiarity with CRM systems (HubSpot a plus)

Qualifications

• Relentless follow-through and attention to detail
• Comfortable working in a fast-paced, startup environment

Skills

• Exceptional written and verbal communication skills
• CRM proficiency (HubSpot preferred)
• Ability to manage multiple tasks and prioritize effectively
• Strong problem-solving and analytical skills

Benefits

• Flexible hybrid work schedule
• Competitive compensation package
• Opportunities for growth and ownership within a dynamic team

Pay

Compensation is commensurate with experience.

Schedule

Hybrid work schedule available.