Customer Success Specialist

About the role

Socomec North America (NAM) is Socomec’s organization overseeing all operations in North America. At the heart of our business is an exceptional customer experience—and this role plays a critical part in delivering it. Partnering closely with our Area and Regional Sales Managers, you’ll own and support a local customer portfolio, acting as a trusted point of contact and ensuring every interaction is seamless, responsive, and solution-driven. You’ll thrive in this role if you enjoy balancing customer relationships, operations, and cross-functional collaboration in a fast-paced, team-oriented environment.

Key Responsibilities And Accountabilities

• Be a customer champion, delivering timely, professional, and high-quality responses to customer inquiries.
• Serve as the front line of our business by managing the main phone line and connecting customers with the right internal experts (technical, finance, sales).
• Create, issue, and actively follow up on quotations to support Area Sales Managers and drive business forward.
• Own the end-to-end order process—from entry through invoicing—including coordination with local and overseas warehouses.
• Monitor inventory and stock availability to help ensure accurate, on-time order fulfillment.
• Prioritize shipments to meet customer expectations and business priorities.
• Communicate clearly and proactively with customers through order acknowledgments and ongoing order updates.
• Collaborate closely with factory and headquarters teams to keep operations running smoothly.
• Partner with the Business and Finance Manager to resolve invoice questions and support collections.
• Manage customer returns efficiently, ensuring a positive resolution and experience.

Essential Qualifications, Experience, And Skills

• More than 2 years of experience in an equivalent position would be an advantage, but we would consider a candidate with less experience if they showed the correct aptitude for the role.
• IT savvy and comprehends ERP systems and procedures.
• Strong and successful experience leading and motivating.
• Mentoring, collaboration, influencing, and negotiation skills.
• Encourages and demonstrates accountability.
• Successfully establishes and maintains long-term relationships.
• Takes initiative.
• Able to work as part of a team.
• Works well under pressure.
• Takes ownership of issues and works alone with little or no supervision.
• Mets deadlines against time difference constraints (France headquarters & Logistics & West Coast).
• Result oriented and hands on.
• Entrepreneurial, resourceful, innovative, and energetic; demonstrates a passion for results and a winning outlook.
• Analytical and detail-oriented.
• Strong verbal and written communication skills with the business acumen to clearly present concepts and ideas.
• Confidence when speaking to customers.
• Consistently demonstrates the highest level of integrity in all interactions and decision-making.
• Proactively anticipates.
• Problem solving skills.
• Extremely well organized and reliable.
• Manages multiple tasks while prioritizing work load.
• Exceptional follow-up, seeing tasks through to completion.

Compensation

$65,000 USD Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. All applications are reviewed directly by the Socomec North America Talent Acquisition team and other human reviewers. No automated or AI-based systems are used to make decisions in the application review process. We thank all those who apply. However, only those candidates selected for an interview will be contacted.