Customer Success Specialist

Who we are: Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 200 million acres across five countries. Semios pioneered variable-rate pheromone-based mating disruption in orchards and has since expanded into a comprehensive portfolio covering crop protection, water management, frost control, automation, and a leading farm management information system. The Semios Group includes trusted brands such as Semios, Agworld, Altrac, and Greenbook. We continue to drive the next generation of digital agriculture, supporting growers, agronomists and ag retailers in improving sustainability and profitability. Our innovative work has been recognized with several industry awards, including: AgTech Breakthrough - Smart Irrigation Company & Pest Management Solution of the YearThrive Top 50Google for Startups Accelerator CohortGlobal Cleantech Top 100 We know our journey is only achievable by having a great team who shares ideas, tries new things, and learns as we go. Who you are: As the ideal Customer Success Specialist, you are passionate about the customer experience, and you are familiar with, have experience with, or genuinely care about farmers. You have the ability to understand and explain our tools and insights and adjust your communication style to fit your audience. Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic, growing company that finds solutions to real-life problems. Your ideal work environment includes a collaborative team spirit with the opportunity to learn and grow as you take the initiative to try new things. You're driven by purpose and motivated by work that matters. You're looking for more than a role, you want to be part of a growing, forward-thinking company solving real-world challenges to improve how farming works, today and for the future. What you will do: The primary function of the Customer Success Specialist is to provide exceptional support to both our customers and Semios' Territory Managers alike. You will use your understanding of the challenges faced by our customers to help them apply Semios' technology to solve them. You will deliver excellent support and advice to customers in their use of Semios' tools and systems and will focus your energy on building mutually beneficial relationships to create value for both Semios and our customers. The role will be most effective by collaborating with stakeholders throughout the Semios + Agworld's sales, marketing and field services organization. This role will execute and deliver on company initiatives for customer success, while enabling our sales organization to focus on growing the business. This role will work with the Customer Success Supervisor and Director of Operations Support to achieve championed customer engagement and support to our sales and field services teams to allow for focus on driving growth and providing exceptional service to our markets. Pre- & Post-sales Functions Conduct pre-sale activities including creation of customer accounts, quotes and sales ordersObtaining proper approvals for customer discounts and rates. Initiate, coordinate, and execute customer contract renewals, both remotely and in personUpdate and maintain internal systems (CRM, etc.) for your assigned territoryEnsure all customer communications are accurately logged within the CRM for your assigned territory. Work closely with local Territory Managers to ensure all preparation activities for renewals or upcoming customer meetings are completed. Create and execute on service tickets for your assigned customers in a timely manner Customer Engagement Conduct onboardings with customers and their teams both virtually and in person. Provide continuous support to customers in your territory both virtually and in person, being the first line of support via phone, email, and in-app chatAttend and act as a company representative at various trade shows and events, showcasing Semios' products and services to customers and prospects alikeProvide support to Territory Manager with regards to customer requests they are receiving, including providing information about planned, ongoing, or completed servicesDocument and relay product feedback and customer suggestions to the Semios team via appropriate channelsEnsure customer engagement with Semios' suite of tools via regular outreach to ensure they are getting the most out of our productsEnsure our customers are aware of and educated on the power of Semios' tools Internal Support Functions Support various company initiativesWork closely with Sales Operations to ensure sales data in systems is complete and accurateCollaborate with Finance, Grower Relations, and Channel teams to support sales growth and strategic initiativesWork as a team with the Territory Manager in your region, enabling them to focus on sellingContribute to the creation and updating of customer resource materialRepresent the customer's voice and help champion best practices of customer on-boarding, adoption and product use experienceDocument and relay product feedback and customer suggestions back to the Semios teamSuggest and implement ways to improve all processes in the customer journey Requirements We want you to succeed, so you will need: 2 + years of professional experience working with customer on-boarding, implementation, adoption, and technical supportHighly tech-savvy with the ability to quickly learn and adapt to new technologies and toolsFamiliarity working with software applications and dataA magnetic personality and a skill for winning customer time and trustSuperb listening and presentation skills to build and maintain customer relationshipsAbility to prioritize and focus efficiently on multiple customers and productsOrientation towards taking initiative and continuous improvementValid driver's license and ability to commute when necessary Nice to have: Degree or diploma in business or a related field is preferredDirect experience working in AgricultureFluency in Spanish Salary range: $27 to $31 USD per hour We publish a salary range to provide transparency and represent the full growth potential of the role; as a result, offers are made based on demonstrated mastery and experience and generally fall near the midpoint. Benefits Why this is the opportunity for you: Purposeful Work: Make a global impact by advancing sustainable food productionOur People: Work with a fun, collaborative, and supportive teamRecharge: Generous vacation policy and year-end winter breakWork Flexibility: Enjoy a hybrid office setting or fully remote. (role dependent)Wellbeing: Comprehensive health plans and enroll in our 401(K) plan At Semios Group, we value the full range of experience and perspectives people bring—not just what's listed in a job description. If your background is a close match, we encourage you to apply. If you need accommodations during the interview process, please let us know. We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish. Semios Group participates in E-Verify.