Customer success Specialist

About the role

Piper Companies is seeking a Customer Success Specialist for a growing AI technology company in Raleigh, NC. The role is onsite in Raleigh, NC or remote for candidates in the Central or Eastern time zone. The specialist will support clients through onboarding, adoption, and successful integration of an AI-powered platform.

Applications open September 29, 2026 and will be accepted for at least 30 days.

Responsibilities

• Conduct outbound calls and virtual meetings with new and existing clients to support onboarding and platform adoption.
• Guide customers through AI platform implementations and assist with integration-related questions.
• Provide exceptional customer support through phone, email, and video conferencing channels.
• Educate clients on basic networking and technology concepts including cloud environments, domain names, and IP addresses.
• Partner with internal technical teams to resolve customer issues and ensure successful outcomes.
• Maintain detailed customer records and activities within CRM platforms.

Qualifications

• 2+ years of experience in customer success, customer support, account management, or a related client-facing role.
• Strong communication skills with a passion for building customer relationships.
• Technical aptitude and understanding of cloud vs. on-premises environments, IP addresses, and domain name.
• Experience conducting customer-facing calls and virtual presentations.
• Proficiency with Microsoft Office applications and CRM software.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• PTO
• Sick Leave (if required by law)
• Holidays

Pay

$20‑$35 per hour