Customer Success Specialist

About the role

A Customer Success Specialist at Pearls & Stars Exclusive Travel LLC will work directly on customer resolution in support of personalized cruises, groups, weddings, honeymoons, multigenerational trips, lodging, transportation, and activities. The role focuses on customer success specialized execution within multigenerational travel support, with decisions grounded in current records rather than memory or guesswork.

The practical outcome is dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Responsibilities

• Maintain the Customer Success Specialist workflow by helping the team document commitments and next actions.
• Track the workflow by helping the team escalate complex cases with enough context for the next owner.
• Own the workflow by helping the team handle assigned customer or client requests.
• Coordinate the workflow by helping the team review available case history before responding.
• Review the workflow by helping the team resolve routine issues within approved authority.

Qualifications

• Use Customer Communication and Wedding Travel Coordination confidently in multigenerational travel support.
• Apply Issue Triage without losing track of exceptions, owners, or deadlines.
• Document decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around CRM, especially when escalation is required instead of assumption.

Role Details

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $38,000–$52,000 per year.