Customer Success Specialist

This is a 100% remote, full-time role open to candidates in the United States.

About the role

The role focuses on answering customer questions, resolving routine issues, updating records, and providing clear service through phone, email, chat, and online systems. The work supports custom itineraries, reservations, traveler communications, and end-to-end vacation logistics through online systems.

Responsibilities

• Respond to customer or client questions through phone, email, chat, and approved online channels.
• Review account, booking, service, candidate, or operational records before providing accurate updates.
• Document customer interactions, requested changes, resolutions, and follow-up tasks in company systems.
• Resolve routine issues independently and escalate exceptions with complete notes and supporting information.
• Meet response-time, accuracy, professionalism, and service-quality expectations while working remotely.

Requirements

• Strong written communication and dependable professional follow-through.
• Comfort working independently in a 100% remote environment with clear deadlines and documented procedures.
• Ability to use common business tools such as email, spreadsheets, shared documents, CRM or web-based systems.
• Careful attention to accuracy, confidentiality, record quality, and task completion.
• Ability to learn role-specific systems and communicate questions, exceptions, or status updates promptly.

Skills

• Customer Service
• Customer Support
• Client Communication
• Issue Resolution
• Email Communication
• Phone Communication
• Chat Support
• CRM Systems

Pay

Base compensation: $38,000–$52,000 per year, depending on experience and qualifications.