Customer Success Specialist
Interface · Salem, NH · 2 wk ago
HybridCustomer ServiceFull-time
Responsibilities
- Manage projects of high complexity within our CRM system by overseeing all sales phases from when the project is a new lead, to developing, subsequently to bringing PO’s in.
- Call on Flooring Contractors, General Contractors, Architects, Designers, and all End Users (hospitals/higher ED, K-12 ext.).
- Act as an outfacing team, who talks to all customers.
- Complete weekly tasks generated through CRM through customer accounts and opportunities.
- Recommend products for various technical spaces within facilities. Sometimes review take-offs and drawings with an understanding of blueprints.
- Manage inventory levels with customers to make sure nora meets their demanding installation schedules.
- Work with customers to change colors when inventory is not available, by checking alternate colors & sending all parties involved new samples to get a new color selected.
- Work alongside technical team to ensure mock-ups and sales trials are created and shipped out in a timely manner.
- Conduct weekly conference calls with the AE in which the 30-60-90 report is reviewed and sales phases are assessed for accuracy.
- Follow up with awarded contractors to obtain POs in order to meet monthly sales numbers.
- Put together freight quote request sheets and work directly with the warehouse to get freight costs for expedited orders and customer carrier choice.
- Working with purchasing to manage the customs process.
Requirements
- Ability to prioritize multiple, simultaneous assignments in a fast paced environment
- Strong interpersonal communication skills
- Strong team mentality
- Technical aptitude and ability to learn and retain product specs, installation processes and uses
- Experience using Microsoft Office Suite
Preferred Skills
- Understanding of the construction process and timeline
- Understanding of international shipping and customs process
- Experience using an ERP system
- Experience using a CRM system
- Ability to manage work across 3 operating platforms. Salesforce, JD Edwards