Customer Success Specialist

Harvest Advertising is expanding its team with a fully remote, full-time Customer Success Specialist focused on digital advertising, social media, SEO, branding, campaign execution, client service, and performance reporting.

About the role

You will serve as the consistent point of contact for assigned customers or internal account teams, coordinating client support, follow-up, and service delivery.

Responsibilities

• Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal advertising and campaign-delivery teams.
• Monitor open items and service commitments; escalate delays, risks, or unresolved customer issues.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement.

Requirements

• Strong customer communication, organization, documentation, and follow-up skills.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without missing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

Pay

$70,500 - $79,500 per year

Schedule

Full-time, 100 % remote (United States)