Customer Success Specialist

What you'll do

• Use chats, phone calls, and emails to listen, teach, problem solve and provide proactive recommendations to our clients.
• Build trust and rapport with customers, educate them on the features and benefits of our products and services, and provide potential solutions to complex situations.
• Guide them through each inquiry from start to finish.
• Collaborate with other teams to ensure customer satisfaction and retention.

What you'll need

• A high school diploma or equivalent and 2 years of customer service experience.
• Proven customer support experience or experience as a Customer Success Professional.
• Strong verbal and written communication skills as well as excellent phone etiquette.
• Familiarity with Microsoft Office.
• Customer orientation and ability to adapt/respond to different types of clients.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong organizational and time management skills.
• Ability to solve complex problems from start to finish.
• Independent thinking skills while working with customers and team members.
• A bachelor's degree or equivalent experience in related fields is preferred but not required.

About this position

• This position is based out of Sioux Falls, SD and is fully remote anywhere in South Dakota.
• Monday – Friday, Hours 10:30 am to 7:00 pm CST
• Full Benefits include Medical, Dental, Vision, Life, Disability and 401(k) plan.
• $20 hr. + based on experience.
• Internet stipend available.
• Physical requirements: operate a computer for 8 hours per day; give and receive detailed information through verbal and written communication