Customer Success Specialist

About the role

EcoEnclose is on a mission to transition the world to truly sustainable packaging. We serve forward-thinking businesses who ship, box, wrap, and tape – helping them minimize the environmental impact of their packaging. We do this by working with the world’s best packaging suppliers, innovating towards better solutions, and delivering more sustainable options + logistics excellence to our customers. We seek energized problem-solvers who want to do good business and do good.

Responsibilities

• Provide expert order assistance by offering product and sustainability recommendations, aligning their packaging with their brand needs and values, and building accurate orders.
• Handle a diverse range of customer needs across multiple channels, ensuring timely, accurate, and thoughtful responses.
• Cross-functionally coordinate with internal teams to address special customer needs, resolve issues, and maintain smooth, high-quality customer experience.
• Ensure customers feel supported from start to finish through every stage of their experience, from initial inquiry to delivery.
• Drive continuous improvement by identifying gaps, flagging issues, and contributing insights that enhance efficiency and service quality.

Requirements

• Strong written and verbal communication skills, with the ability to collaborate effectively across teams.
• Proactive problem-solver and self-starter who can anticipate customer needs and navigate a fast-changing environment.
• Professional, positive, and customer-focused attitude, with genuine enthusiasm for supporting customer success.
• Commitment to sustainability and interest in advancing sustainable eCommerce practices.
• Hightly organized with strong attention to detail, able to manage multiple priorities and work with a sense of urgency.
• One to two years of retail or office experience is preferred.
• Comfortable with G-Suite and ticketing systems; experience with Gorgias, BigCommerce, Adobe Illustrator, or ShipStation is a plus.
• Adaptable, eager to learn, and open to growth.

Qualifications

• Commitment to sustainability and interest in advancing sustainable eCommerce practices.

Skills

• Expertise in G-Suite and ticketing systems.
• Experience with Gorgias, BigCommerce, Adobe Illustrator, or ShipStation.

Benefits

• Competitive salary with opportunities for growth = $48k - $58k + bonus
• 401k plan with company matching
• Health insurance, including medical, dental, and vision
• Paid time off (PTO)
• 7 Paid holidays + business days between Christmas and New Year’s Day
• Flexible - hybrid work environment (3 days in office, 2 days remote)
• Access to remote work weeks to promote work-life balance
• Life Insurance, Short-term and long-term disability benefits
• Opportunities to contribute to sustainability and be part of an eco-focused mission

Schedule

A flexible, hybrid work environment (3 days in office, 2 days remote)

Pay

$48k - $58k + bonus