Customer Success Specialist

Location: Louisville, KY. This is a seasonal role expected to run from 19th October through April 2027. When not in training, you’ll be based in the Louisville office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Training and working hours are Monday to Friday, 09:00 am to 5:30 pm ET. Training will be hybrid and take place at the office.

About the role

We're a global leader in financial administration, and being part of our team means delivering outstanding customer service for some of the world’s most recognized brands while making a real impact every day. This role offers comprehensive training and a variety of challenging tasks within a supportive team, providing opportunities to develop and grow professionally.

Our Customer Success Specialists are at the heart of our contact center, where your mission is to deliver high-quality, empathetic, and exceptional service. From routine account updates to complex and time-sensitive transactions, you’ll use your interpersonal and problem-solving skills—supported by technology—to address a variety of inquiries from our clients’ valued shareholders.

Responsibilities

• Handle a wide range of calls, from routine inquiries to sensitive conversations
• Solve problems carefully and effectively using technology and interpersonal skills
• Build trust and deliver empathetic service in challenging situations
• Multitask in a fast-paced environment while maintaining accuracy and attention to detail
• Collaborate with a team to improve processes and customer experiences

Requirements

• Strong customer service skills and pride in your work
• Empathy and a readiness to help, especially in challenging situations
• Clear and confident communication, with the ability to stay calm under pressure
• Quick thinking and problem-solving abilities
• Comfort with technology to support customer needs
• Positive attitude and willingness to share knowledge and support colleagues

Benefits

• Paid parental leave, flexible working, and a caring, inclusive culture
• Health and wellbeing rewards, including paid time off, observed holidays, medical, dental, and vision plans
• 401k matching, salary sacrifice for company shares, and tax-advantaged flexible spending plans (healthcare, dependent care, commuter)
• Income protection, including short- and long-term disability benefits, life insurance, and supplemental life insurance
• Recognition awards and team gatherings
• On-site amenities: free parking, fully equipped gym with lockers and showers, secure outdoor courtyard, on-site cafeteria, and game room
• Proximity to shops and restaurants in Louisville’s financial district

About Us

Computershare is a global leader in financial administration with over 11,000 employees across more than 22 countries. Our open and inclusive culture fosters growth and development, offering a world of opportunities. We’re trusted by companies worldwide to manage shareholder registries, corporate actions, and shareholder meetings, making us the number one transfer agency globally. As client needs evolve, so does our portfolio, extending into equity and entity governance services for public and private companies.

Careers in Issuer Services could involve assisting shareholders with their portfolios, enabling access to global markets, or helping clients deliver on equity and entity compliance requirements.