Customer Success & Scheduling Specialist
About the role
Be Your Best! Your career should give you more than a paycheck. It should give you stability, opportunities to grow, and a team that has your back. That’s what you’ll find at Crisafulli Bros. We’ve been serving the community as a family-owned business for more than 86 years, and we’ve built our team around treating our employees like family. We work hard, take pride in what we do, and make sure our people have the support they need to succeed.
Responsibilities
We’re currently looking for a Customer Success Representative who is professional, dependable, personable, and passionate about creating a great customer experience. In this role, you’ll be an important part of the customer journey—connecting with customers throughout the day, answering questions, addressing concerns, and helping them schedule appointments with ease. You’ll be the friendly, dependable voice our customers interact with, making sure each conversation feels helpful, professional, and personalized from start to finish.
Requirements
- Previous customer service, customer success, call center, appointment scheduling, or office experience preferred
- Excellent communication and interpersonal skills, especially over the phone
- Strong attention to detail and organizational skills
- Ability to manage a high volume of calls while maintaining a warm, patient, and customer-focused approach
- Ability to multitask, prioritize, and stay organized in a fast-paced environment
- Positive, professional attitude with a genuine desire to help and care for customers
- Comfortable working with computers, scheduling platforms, and learning new software systems
- Ability to work independently while also being a supportive and collaborative team player
- Reliable and comfortable working in an in-office, phone-based environment
Benefits
- Paid vacation and sick time
- A Family First Vacation Day
- Health, dental, and vision coverage
- 401(k) plan with a 4% company match
- $50,0