Customer Success Product Specialist

About the role

The Customer Success Manager at Proofpoint is responsible for ensuring that customers realize the full value of Proofpoint's products and services. This role involves interacting with enterprises at senior levels and technical staff within the IT and Security organization to drive customer success.

Responsibilities

• Drive high levels of customer success through post-sales customer engagements
• Maintain a strong sense of ownership over customer outcomes
• Be a relentless advocate for customers into Product Management, Engineering, and internal teams
• Independently provide ongoing and proactive vision and guidance regarding data security initiatives
• Develop a thorough understanding of a typical customer's business and security needs
• Contribute to functional groups to address underlying causes of churn and dissatisfaction

Requirements

• 3+ years of related industry experience in professional services, sales engineering, senior support engineering, or other customer-facing roles
• Understanding and demonstration of customer success principles and behavior
• Ability to articulate customer business requirements and serve as the customer voice internally
• Working knowledge of email security and networking concepts and frameworks
• Working knowledge of cloud technologies, web services, operating systems, and common technical architecture
• Effective communication skills, phone manner, and meeting presence within all levels of the customer's organization
• Project and/or program management skills and high attention to detail
• Ability to think innovatively, strategically, and deliver tactically
• Ability to work independently, adapt quickly, and maintain a positive attitude in challenging situations
• 4-year college degree in a business area, technical area, or equivalent

Qualifications

Proofpoint is an equal opportunity employer. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Benefits

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

Pay

TBD

Schedule

TBD