Customer Success Partner- Retails, Hospitality & Entertainment

Responsibilities

• Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history.
• Track revenue trends and sales opportunities and analyze competitive threats.
• Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
• Identify additional products or solutions FA can provide.
• Identify required cross-functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions.
• Clearly demonstrate understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion.
• Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors.
• Prepare and deliver quarterly and annual client business reviews.
• Document and manage all action/project plans for assigned client base.
• Analyze trends and make recommendations on potential changes to customer programs.
• Intervene as required to ensure customer satisfaction.
• Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues.
• Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.
• Constantly seek, share, and implement best practices.
• Establish and maintain excellent customer relationships at all levels to provide superior service and solutions.
• Manage customers with clear communication and needs analysis.
• Partner with internal account team to review program performance.

Requirements

• Bachelor's Degree, or equivalent work experience.
• 3+ years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.
• Proficiency with MS Office applications including Word, PowerPoint, and Excel.
• Strong oral and written communication, and interpersonal skills.
• Outstanding multi-tasking and time-management abilities.
• Excellent organizational, analytical, problem analysis and problem-solving skills.
• Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity.
• Preferred 2 years of virtual work experience.
• Work experience in professional account management and sales environment is desirable.
• Ability to work 40-50 hour work week with additional hours as customers, situations and projects require.
• Likely to be located in Eastern or Central time zones.

Qualifications

• None specified.

Skills

• Customer Relationship Management
• Sales Account Management
• Strategic Planning
• Account Management
• Client Services
• Project Management
• Business Development
• Technical Sales
• Product Knowledge
• Customer Service
• Communication Skills
• Problem Solving
• Time Management
• Organizational Skills
• Interpersonal Skills
• Multi-Tasking
• Analysis
• Research
• Adaptability
• Collaboration
• Leadership

Benefits

• Medical
• Vision
• Dental
• Supplementary Benefit Plans
• 401(k) with an employer match
• Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO)
• 9 paid company holidays
• Tech and Growth Opportunities
• Leadership Support

Pay

The salary range for this position is approximately $75- 95K annual base before bonus structure.

Schedule

This role is 100% work from home.