Customer Success Partner, Mid-Market

About the role

A Customer Success Partner, Mid-Market at CreatorIQ, you will support high-value mid-market customers in achieving meaningful outcomes through their influencer marketing programs. You will build strong, multi-threaded relationships with key stakeholders, drive platform adoption, and maintain account plans that identify customer goals, areas of risk, and expansion opportunities.

Responsibilities

• Serve as the primary strategic partner for mid-market customers, leading value realization conversations and aligning on long-term success goals.
• Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
• Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools.
• Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives.
• Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.
• Partner with Product Support to route technical questions and product-related issues for efficient resolution.
• Collaborate with Services Team to deliver custom insights when customers require data analysis beyond platform capabilities.
• Maintain account plans that identify customer goals, areas of risk, and expansion opportunities.
• Maintain retention ownership for your book of business, proactively identifying risks and partnering cross-functionally to mitigate churn.
• Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.
• Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.

Requirements

You must have 50% of the following criteria:

• Experience working with mid-market customers in the influencer marketing space.
• Strong interpersonal and communication skills.
• Ability to analyze customer engagement data and identify risk and opportunity.
• Proven ability to build and maintain strong, multi-threaded relationships with key stakeholders.
• Experience with CRM systems and/or customer relationship management.
• Knowledge of influencer marketing strategies and best practices.
• Experience with self-service tools and platforms.
• Experience with onboarding and adoption ramp processes.
• Experience with data analysis and reporting.
• Experience with product support and troubleshooting.
• Experience with services teams and delivering custom insights.
• Experience with account planning and maintenance.
• Experience with retention and churn management.
• Experience with customer advocacy and feedback channels.
• Experience with account documentation and management.

Qualifications

Preferred qualifications include:

• Experience with AI and machine learning tools.
• Experience with virtual and hybrid work environments.
• Experience with agile methodologies and project management.
• Experience with data visualization tools.
• Experience with social media and digital marketing platforms.
• Experience with international markets and cross-cultural communication.
• Experience with regulatory compliance and data privacy.

Skills

Essential skills include:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities and deadlines.
• Ability to build and maintain strong relationships with clients and colleagues.
• Ability to communicate effectively with all levels of the organization.
• Ability to stay current with industry trends and best practices.
• Ability to work in a fast-paced, dynamic environment.

Benefits

At CreatorIQ, we offer a comprehensive benefits package that includes:

• 15 days vacation, floating and set holidays
• Wellness allowance
• Paid parental leave
• Medical, dental, vision, life, and disability insurance
• A 401(k) (USA) plan
• Work from home stipend

Pay

$82K - $98K

Schedule

Full-time, remote position