Customer Success Manager, US ( NAVY / USMC)

You're a self-motivated and self-directed Customer Success Manager with a passion for building and maintaining customer relationships, fully understanding their needs, and advocating on their behalf. As an expert on Dataminr’s First Alert product, you understand your customers’ strategic objectives and help them achieve success.

About the role

This role focuses on supporting the Navy and USMC. It can be a DC-based hybrid or fully remote role targeting Defense concentration areas such as San Diego, Tampa, Norfolk, Jacksonville, etc., and requires approximately 25% travel for ongoing training and client engagements.

As a CSM, you will drive First Alert product adoption, renewal, and usage among First Alert customers and build a strategy to foster account growth while developing leads for both Direct API and Connectors for the DoD Sales Team.

Responsibilities

• Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio, ensuring retention, renewals, and customer satisfaction
• Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives
• Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of playbooks / regular check-ins
• Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality
• Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
• Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth

Requirements

• Ability to obtain a Secret clearance at a minimum
• Bachelor's degree or equivalent relevant experience in a related field AND 5-8 years of customer success/account management experience OR experience implementing and leading military, accounts, programs, or operations supporting senior military leaders
• Specific experience supporting the public sector, including but not limited to the US Department of Defense
• Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to military, law enforcement or emergency management
• Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior military leaders and decision makers in the form of a presentation
• High level of accountability and the ability to execute independently on multiple and competing projects and deadlines

About Dataminr

At Dataminr, we are a mission-driven team of talented builders, creators, and visionaries who have real-world impact on how organizations respond to events. Dataminr’s groundbreaking, AI-powered intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio, and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.

Founded in 2009, we pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates globally, united by our passion to use AI for the greater good, be agents of positive change, and put our technology into the hands of clients charged with keeping organizations running and people safe.

AI Innovation at Dataminr

• Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.
• Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here.
• Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.

Benefits

Dataminr offers a variety of flexible work arrangements, offices worldwide to foster collaboration, generous PTO and sick leave, and more as part of our competitive benefits package. We also provide:

• Robust employee resource group (ERG) network
• Manager development programming
• Professional development funds

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities aimed at fostering a culture of allyship and standing up for those who face systemic barriers to equality.

Pay

The annual on-target earnings (OTE) for this position are $91,886 - $135,429, which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive company equity. Actual OTE will be based on factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.