Customer Success Manager - TSD
About the role
Join Pax8 as a Customer Success Manager and play a pivotal role in helping partners and customers unlock greater value from technology while driving retention, growth, and long-term success across the United States.
Responsibilities
Lead Customer Onboarding
Drive Adoption & Customer Health
Own Renewals & Expansion
Build Trusted Relationships
Cookier Escalations
Utilize Data for Better Outcomes
Represent Pax8
Requirements
Demonstrated success managing customer relationships, renewals, account growth, or lifecycle programs within SaaS, cloud, technology, or distribution environments.
Proven experience driving measurable customer outcomes including retention, adoption, and revenue expansion.
Strong understanding of customer success methodologies and customer lifecycle management.
Experience utilizing CRM and customer success platforms to manage pipeline activities, customer health monitoring, forecasting, and reporting.
Ability to identify and nurture expansion opportunities while maintaining a customer-centric mindset.
Exceptional communication, presentation, and relationship-building capabilities.
A proactive, resilient, and highly organized approach with a passion for delivering outstanding customer experiences.
Knowledge of cloud technologies, productivity solutions, cybersecurity, infrastructure, or related technology categories.
Qualifications
Valid right to work in United States.
Skills
Customer advocacy
Commercial awareness
Solving complex challenges
Fast-moving environment
Benefits
Medical, dental, and vision coverage
Retail savings options
Paid time off and holidays
Wellness and employee assistance programs
Professional development opportunities
Pay
$69,362 - $99,089 (or more depending on experience)
Schedule
Remote