Customer success manager, strategic

About the role

The companies that will win the next decade are those that take sustainability data and use it to strengthen their operations, supply chains, and new growth. As a Strategic CSM working with our Fortune 500 customers, your job is to help them get there. Watershed is on a mission to turn sustainability data into a lever for business transformation. Our customers use our platform to uncover insights hidden in their operations, supply chains, and financial systems, then act on those insights to drive resilience and competitive advantage. We’re hiring mission-driven Strategic Customer Success Managers to partner with our largest and most complex enterprise accounts as they transform how they operate.

Responsibilities

• Own success for a small set of high-value customers, driving retention, growth, and impact.
• Build trusted executive relationships, showing how sustainability data drives strategy.
• Lead planning and governance with customers through roadmaps and executive reviews.
• Represent the customer internally to shape product priorities and strategy.
• Navigate complex customer organizations and coordinate internal teams to deliver value.

Requirements

• 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts.
• Proven success building executive relationships and driving retention and expansion.
• Strong communicator with C-suite presence, able to link sustainability data to strategy.
• Skilled in change management, helping large organizations adopt new ways of working.
• Commercially fluent, partnering with Sales on renewals and growth.
• Hightly organized, managing multiple enterprise accounts while driving outcomes.
• Curious and adaptable, eager to make sustainability data the next frontier of business intelligence.

Qualifications

• Must be willing to work from an office 4 days per week (except for remote roles).
• Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin.

Skills

• Enterprise SaaS experience (CSM, consulting, or solutions).
• Executive relationship building.
• Change management.
• Commercial fluency.
• Organizational skills.
• Curiosity and adaptability.

Benefits

• Flexible work schedule with 4 days in-office per week.
• Remote work options available for certain positions.
• Competitive compensation package.
• Health and wellness benefits.
• Professional development opportunities.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Flexible work schedule with 4 days in-office per week.
• Remote work options available for certain positions.