Customer Success Manager - Sportsbook

About the role

Genius Sports is combining next‑gen technology with live data to deliver immersive, interactive and personalised sports experiences worldwide. The successful candidate will blend strong commercial acumen with a passion for the customer experience, understand our products and services in detail, and engage credibly with industry experts. You will immerse yourself in the sports betting industry, stay abreast of technological and regulatory developments, and manage the ongoing customer lifecycle to ensure engagement, satisfaction, and successful renewals.

Responsibilities

• Develop a deep understanding of client organisations and build strong relationships with multiple contacts.
• Contribute to the contract renewal process to retain business and exceed aggressive growth targets.
• Identify upsell and cross‑sell opportunities within Genius Sports’ portfolio and drive speedy deal closures.
• Ensure customer contractual requirements are understood, delivered, and any issues are resolved promptly.
• Liaise with trading and support teams to monitor issues, escalating important matters as needed.
• Lead or contribute to key Customer Success projects as directed by senior leadership.
• Monitor customer performance against SLAs and report findings via KPI reports.
• Use analytical skills to solve complex problems, coordinating with customers, operations, and global teams.
• Formalise, maintain, and analyse regular client feedback systems, providing actionable recommendations.
• Own management of customer and contract data in the CRM system, ensuring accurate revenue forecasting and clear reporting.

Qualifications

• Ideally experience in sports betting or sports‑technology related industries.
• Minimum of 3 years proven success in a B2B commercial role.
• Experience contributing to end‑to‑end sales processes for high‑value deals and strategic customers.
• Strong written and verbal communication skills.
• Creative problem‑solving approach with strong analytical abilities.
• Highly organised, data‑driven, and detail‑oriented.
• High level of technical proficiency in Excel, Salesforce or other CRM systems.
• Willingness to travel internationally, sometimes on short notice.
• Passion and interest in sports and/or sports betting.

Pay

Annualised salary of $100,000 – $120,000, plus variable compensation.

Benefits

• Eligibility for Genius Sports Group’s benefits plan.
• Office‑first culture that maximises collaboration, connection and learning.
• Hybrid working models tailored to role and location.
• Commitment to employee wellbeing and professional growth.
• Inclusive working environment that promotes belonging and the ability to make a difference.
• Support for candidates who need assistance during the recruiting process due to a disability.