Customer Success Manager - SMB

Stand8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.This mid-level Customer Success Manager will support a self-serve CTV advertising platform that helps small and medium businesses access the reach of television and the precision of Connected TV. The role acts as a strategic advisor to a book of high-value SMB accounts, owning onboarding, adoption, retention, campaign performance, and individual revenue targets while partnering across Sales, Ad Ops, Product, Data, Regulatory, and Marketing. It is approximately 80% account management and 20% sales, focused on cultivating existing and pre-identified opportunities rather than pure hunting. This six-month contract role is part of a small, collaborative, fast-paced team and may be extended based on business needs.Location & Work TypeLocation: Hollywood, CA Work Type: OnsiteKey ResponsibilitiesStrategic onboarding - dive deep into customer goals to design and run tailored onboarding journeys that turn new sign-ups into power usersGrowth and retention - proactively manage a book of high-value SMB accounts, driving product adoption and customer satisfaction through data-backed engagementPerformance consulting - act as the subject matter expert on the self-serve CTV advertising platform, advising clients on creative best practices and campaign optimizations so they see a real ROIRevenue ownership - own individual revenue targets by identifying opportunities to scale unmanaged advertisersSales pipeline management - maintain high operational standards in Salesforce and keep a consistent cadence of outreach (calls, emails, meetings) to move opportunities through the funnelIssue resolution - diagnose account issues, such as campaign delivery and trafficking cases, and drive them to resolution with vendor and internal teams, escalating when neededCross-functional partnership - work with Sales, Ad Ops, and Product to hand off accounts cleanly, resolve recurring issues, and bring client feedback back to the teamQualificationsRequired:Experience - 2-5 years in digital advertising, media sales, or account management, with a working knowledge of how the ad ecosystem operatesEducation - Bachelor's degree in Marketing, Business, or a related fieldTools - comfortable with CRM tools (Salesforce) and complex ad-tech platformsDirect client-facing sales/account management experience; agency sales experience alone is not sufficientStrong account management, problem-solving, and cross-functional skills; must thrive in a fast-paced, evolving environmentPreferred (Optional):Working knowledge of the digital advertising ecosystem; CTV experience preferredBenefitsMedical coverage and Health Savings Account (HSA) through AnthemDental/Vision/Various Ancillary coverages through Unum401(k) retirement savings planPaid-time-off optionsCompany-paid Employee Assistance Program (EAP)Discount programs through ADP WorkforceNowAdditional DetailsThe base range for this contract position is $27 - $37 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.About UsStand8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Stand8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!By applying to this position, your data will be processed in accordance with the Stand8 Privacy Policy.