Customer Success Manager - Small Business

About the Role

As a Customer Success Manager-Small Business at HSI, you'll be the trusted advisor our clients count on. You'll drive retention, growth, and satisfaction by helping organizations transform their EHS and compliance programs. This is your chance to make a real difference in workplace safety while building a rewarding career.

Responsibilities

• Partner with clients to develop and execute strategies that maximize their ROI
• Build lasting relationships with key stakeholders across client organizations
• Champion customer needs across HSI teams to drive continuous improvement
• Maintain an impressive 95%+ net retention rate through proactive engagement
• Drive account growth by identifying and securing expansion opportunities
• Share customer insights that shape our product roadmap
• Master our suite of solutions to become a trusted technical advisor

What Success Looks Like

• Your clients consistently renew and expand their partnerships with HSI
• You're meeting or exceeding quarterly revenue targets
• Organizations see measurable improvements in their safety programs
• Your feedback drives meaningful product enhancements
• Clients view you as an extension of their team

Requirements

• Track record of success in customer-facing roles with revenue responsibility
• Experience engaging with senior executives and stakeholders
• Strong technical aptitude and ability to master complex solutions
• Outstanding communication and presentation abilities
• Experience with Salesforce and customer success platforms is a plus
• Bachelor's degree or experience in customer success, sales, or account management
• Knowledge of EHS and compliance is beneficial but not required

What Makes You Stand Out

• You're naturally curious and love learning new technologies
• You thrive in fast-paced environments and own your outcomes
• You balance strategic thinking with tactical execution
• You're organized, detail-oriented, and always prepared
• You build trust through reliability and expertise

Benefits

• Earning Potential: Hourly (non-exempt) base pay plus uncapped commission, with first-year total earnings projected at $52,500+ (salary + commission)
• Comprehensive Benefits: Access to healthcare, dental, and vision coverage, along with additional perks to support your well-being
• Support and Growth Opportunities: Parental leave, tuition reimbursement, volunteer time, and resources for both personal and professional development
• Learning and Development: Unlimited access to HSI's Learning Management System and career training programs
• Remote Work Flexibility: Enjoy the convenience of working from home
• Generous Time-Off Policy: Recharge with flexible vacation options
• Retirement Savings: Plan for your future with our company match for retirement contributions