Customer Success Manager

Responsibilities

• Support new and existing Empathy life insurance and employer partners, responding to their needs and questions, with a focus on creating a best-in-class partner experience
• Oversee the entire partner journey, including implementation, ongoing engagement, upsells, and renewal
• Manage day-to-day partnership responsibilities, including tracking tasks and deliverables, leading partner meetings, and reporting on various metrics to demonstrate the value of the Empathy product
• Work cross-functionally with Product, Marketing, Care, and Business Development to ensure Empathy is thoughtfully prepared to meet mutual partnership goals

Requirements

• 4+ years of professional experience working with external customers/partners in either account management, partner/customer success, implementation, consulting, or project management
• Exceptional organizational skills and attention to detail
• Thrives in a fast-paced and ambiguous environment

Qualifications

• Bachelor’s degree
• PREFERRED: Experience at a high-growth, early-stage startup
• PREFERRED: Experience in the B2B2C vendor space
• PREFERRED: Familiarity with Salesforce (or other CRM), Asana, and Slack
• PREFERRED: Understanding of the life insurance space
• PREFERRED: Comfortable with pulling data from dashboards for reporting purposes

Benefits

Comprehensive benefits both in and out of the office, including:

• Premium healthcare with options for $0 deductibles
• Comprehensive paid time off
• Flexible parental leave
• Bereavement care including premium access to the Empathy platform and support for employees and their families
• Financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options
• Annual retreats, team lunches for our NYC office, and a remote employee stipend

Pay

$110,000 - $130,000 base salary + variable compensation + equity + benefits. Our salary is to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations, and other job-related qualifications.