Customer Success Manager - SLED

About the role

We are looking for a Customer Success Manager to support our SLED customers across state, local, and education accounts. In this role, you will manage a book of business, build trusted customer relationships, drive adoption of our Observability platforms, and help customers achieve measurable value from their investments.

Responsibilities

• Own and manage a portfolio of SLED customer accounts.
• Build strong relationships with customer stakeholders and serve as a trusted point of contact throughout the customer lifecycle.
• Maintain a consistent engagement cadence, targeting approximately 60 customer calls per month across the book of business.
• Identify renewal risks early and work with customers to address gaps before they enter the renewal window.
• Develop and manage customer adoption plans that align our solutions to the customer’s business and technology priorities.
• Lead onboarding engagements and help customers establish a strong foundation for long-term success.
• Identify opportunities