Customer Success Manager, Senior Manager
About the role
For our client, we are seeking a Customer Success Manager, Senior Manager to join the team of a leader in the Enterprise Technology space. This role will own senior-level customer success execution across complex accounts, ensuring a seamless experience from onboarding through ongoing value realization. You will partner closely with business and technical stakeholders to align priorities, drive adoption, and strengthen long-term customer engagement. The position calls for a consultative leader who can translate technical capabilities into measurable business outcomes while coordinating deliverables in a fast-paced SaaS environment. Location: Remote - US based candidates only, no visa sponsorship available.
Responsibilities
- Serve as the primary point of accountability for customer success and deliverables
- Coordinate and oversee the customer experience throughout the lifecycle
- Align business and technical goals with customer priorities
- Drive adoption of the company's CRM features across teams
- Monitor usage metrics and conduct quarterly business reviews to enhance customer engagement
Qualifications
- 5-7+ years of experience in Customer Success or SaaS platforms
- Strong consulting skills with a focus on driving business value
- Excellent communication skills for diverse audiences
- Proficiency in a major CRM platform with 3-4 years of deep expertise
- Ability to translate technical concepts into business terms
Benefits
- Flexible office policy with a minimum of three in-office days per week
- Access to resources that support work-life balance
- Opportunities for personal development and mentorship
- Engagement with innovative AI tools to enhance productivity
- Collaborative work environment focused on customer success
Pay
Compensation: $150,100 – $227,000 annually