Senior Manager of Customer Success

Grow With Us

We're looking for a Senior Manager, Customer Success to lead our Enterprise Customer Success team and play a key role in delivering an exceptional experience for Workstream's largest customers. As a member of the Customer Success Leadership team, you'll coach and develop a high-performing team while driving customer retention, growth, and long-term success.

Reporting to the Head of Customer Success & Support, you'll partner closely with cross-functional leaders to shape customer success strategy, optimize processes and systems, and ensure consistent value delivery across our Enterprise customer base. You'll own your team's performance metrics, renewal forecast, and customer retention outcomes, providing regular updates to executive leadership and identifying trends to drive continuous improvement.

In this role, you'll build and strengthen executive-level relationships with key customers while coaching your team to do the same. You'll also have the opportunity to design, test, and scale best practices across the Enterprise customer journey—from onboarding through long-term success.

Who You Are

• 6+ years of customer success and/or account management experience
• 4+ years of managerial experience
• Demonstrated ability to lead a customer-facing team to exceed performance goals — strong people management, coaching, and development experience
• Experience in forecasting and owning your own renewal number
• Able to influence through gaining buy-in, persuasion, negotiation, and consensus-building
• Confident in presenting strategy, insights, financial/non-financial achievements, and quarterly progress updates to senior stakeholders in a compelling manner
• History of improving processes, methodologies, programs or frameworks that increased team performance
• Demonstrated ability to conduct compelling on-site presentations to C-Level executives
• Experience establishing strategic C-level relationships
• Excellent organization, project management and time management skills
• Exemplifies our company values
• Ability to maintain a positive attitude and calm demeanor, especially in escalated circumstances
• Very perceptive and highly emotional intelligence, making you agile in adapting your approach to all audiences and personalities
• Travel up to 15% to visit customers and team members

What We Offer

• A mission-driven and value-based company dedicated to empower deskless workers and local businesses
• An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
• Competitive salary and equity
• Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents
• In office amenities and stocked kitchen
• 401K Plan
• Pre-tax commuter benefits
• Learning/development stipend
• Flexible PTO
• Hybrid Office/WFH schedule