Customer Success Manager North America

About the job

We are looking for a Customer Success Manager to drive engagement and value for a portfolio of enterprise customers, with a particular focus on our US-based clients. Key responsibilities include:

• Managing, supporting, and developing a portfolio of enterprise customers (B2B)
• Connecting with stakeholders (executive level and day-to-day) to understand and develop expertise when it comes to what drives user value and engagement
• Identifying patterns and synergies between different end-user use cases
• Proactively sharing customer learnings and insights with the broader Stravito team
• Reporting to the Lead Customer Success Manager for the US
• Working closely with Product, Tech & Design to make it happen!

About You

To be successful in this role, you need:

• 3-5 years experience as a Customer Success Manager
• Previous experience managing for complex enterprise accounts
• A “customer mindset” - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
• A business-orientation - constantly thinking of how to grow and scale your customer
• Ability to thrive in start-up and remote-first environments
• Strong interpersonal and communication skills
• Fluency in English, both spoken and written

What’s in it for you?

• Join a remote-first and globally spread team
• Fun, collaborative environment where everyone truly cares and helps each other
• No micro-management - encouraged to cultivate your own processes while giving and receiving feedback for improvement
• A competitive compensation package
• The possibility of working with cutting-edge technology in our industry (such as GenAI)
• To be part of simplifying the professional lives of many

This role is remote but applicants must reside in Georgia, Missouri, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas or Virginia.