Customer Success Manager - NEW MEXICO

Key Responsibilities

• Serve as the primary point of contact for New Mexico districts and schools throughout the customer lifecycle.
• Build strong, trust-based relationships with district and school leaders, instructional coaches, and classroom educators.
• Develop and maintain account plans that outline key goals, milestones, and success metrics.
• Conduct regular check-ins to review progress, identify challenges, and share strategies for success.
• Maintain account health to proactively address risks and identify opportunities for renewal and expansion.
• Support new customers through successful onboarding, ensuring smooth program launches and clear communication of next steps.
• Partner with district and school teams to ensure effective implementation aligned to instructional priorities and literacy goals.
• Use data and usage reports to guide discussions, track progress, and highlight impact.
• Deliver professional learning sessions, data reviews, and presentations that demonstrate student and educator success.
• Analyze customer outcomes to connect product usage with literacy growth and program results.
• Present data and success stories that demonstrate measurable value and progress toward district goals.
• Drive renewals and expansions through demonstrated impact and strong customer relationships.
• Identify customer advocates for testimonials, case studies, and presentations at conferences or webinars.
• Cross-functional Collaboration:
• Collaborate with internal teams - including Sales, Automation, Product, and Marketing to ensure a seamless and positive customer experience.
• Partner with Sales to support pilot conversions and identify opportunities for additional solutions.
• Provide customer feedback and insights to internal teams to inform continuous product and service improvement.

Qualifications

• 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred).
• Must live in the state of New Mexico.
• Proven success managing multiple accounts and building lasting customer relationships.
• Strong understanding of district and school operations, instructional goals, and literacy initiatives.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze and interpret data to tell a compelling story about student and educator impact.
• Organized, proactive, and passionate about supporting educators and improving student outcomes.