Customer Success Manager - Moveworks

About the Company

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business in the Best in Innovation category. Moveworks was recognized at Microsoft’s 2025 Partner of the Year and received the AI Breakthrough Award in 2024.

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s standard-setting workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact, our AI acts across enterprise systems to turn conversations into completed work.

Responsibilities

• Partner with our initial customers to drive product value
• Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• Partner cross-functionally to translate business needs and product requirements into new solutions for customers
• Evolve and iterate on our customer onboarding strategy
• Work with internal teams and customers to drive adoption, engagement, and growth
• Help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• Act as the voice of the customer, gathering feedback and helping share the product roadmap

Requirements

• 5+ years of account management, implementation, or sales experience in software/SaaS
• Manage a portfolio of U.S. Federal Government customers, serving as the trusted advisor throughout the customer lifecycle (prior experience supporting Federal customers is required)
• Experience explaining technical solutions, establishing goals, developing opportunities, building and selling business cases, and improving customer experience
• Experience supporting deployments with large enterprise customers
• Process-focused with strong problem-solving ability—always searching for a smarter, better way to achieve a goal
• Experience building strong internal and external relationships, including with senior-level executives
• Diplomatic, tactful, and poised under pressure
• Voracious appetite to learn and grow
• Completed a Bachelor’s degree
• Willing to travel 10-25% of the time

Pay

For positions in this location, we offer a base pay of $89,000–$133,000, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The base pay shown is a guideline; individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan and family leave programs