Customer Success Manager, Mid-Market

About the Role

The Customer Success Manager guides Bluebeam’s Mid-Market customers to achieve their desired business outcomes through the appropriate application of Bluebeam’s products and services. Executed successfully, customers in this segment will realize greater value through deeper adoption and engagement by its users.

Responsibilities

• Establish value as trusted advisor through identification of success criteria, practical action steps, and product application expertise.
• Deliver extraordinary experiences through clear and timely communication and support.
• Identify and create customer advocates and champions.
• Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization.
• Partner with Sales reps to ensure long-term, mutually beneficial customer relationships.
• Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately.
• Partner with Bluebeam’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.
• Connect key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc.

Qualifications

• 5+ years in customer-facing roles (Customer Success preferred, Sales, Customer Service, Technical Support) OR 5+ years in a professional AEC role.
• BA/BS degree or relevant training or education.
• Bluebeam product knowledge – ability to be a subject-matter-expert within the first 6 months.
• Outstanding discovery and listening skills.
• Ability to connect and build meaningful relationships.
• Confidence to act and drive positive outcomes.
• Exceptional computer skills, including Microsoft Office Suite.
• Excellent communication skills, written and verbal.
• Experience and comfort speaking/presenting in front of groups of people up to 150 in-person and through video conferencing technology.
• Comfortable learning new technology.

Extras

• AEC Industry experience.
• Bluebeam Certified Professional.
• Experience in training and/or professional demonstrations.

Pay

Base Pay Range: $77,100 - $96,400 + eligible commission

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany, and the UK.

What We Offer

• People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek.
• Competitive compensation and benefits package.
• Fully vested 401K right from the day you start.
• Generous PTO, including sick/mental health & volunteer days.
• Free & unlimited access to BetterUp Care, a well-being platform.
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs.
• Opportunity for continuous professional development.
• Free & unlimited access to LinkedIn Learning.
• Up to $5K annual education reimbursement (after 1 year tenure).

DEIBA Mission Statement

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.