Customer Success Manager - Immuware

About the role

As a Customer Success Manager at Propelus®, you will be responsible for ensuring the success and satisfaction of a portfolio of our customers. You will proactively engage with customers, build strong relationships, and guide them through the onboarding process and beyond.

Responsibilities

• Proactively engage with customers, building strong relationships and advocating for their needs.
• Identify opportunities for product adoption and expansion, contributing to customer retention and revenue growth.
• Manage a portfolio of assigned customers, serving as their primary point of contact and advocate.
• Partner with Professional Services to onboard new customers and foster a smooth transition to ensure long-term success.
• Create customer advocates through case studies, references, and testimonials, while ensuring timely renewals and long-term customer retention.
• Contribute to the development and refinement of customer success best practices and processes to enhance team performance.

Qualifications & Desired Skills

• Bachelor's degree in a related field (e.g., Business Administration, Marketing, Communications).
• 2+ years of experience in a customer-facing role, preferably in the SaaS or technology industry.
• Strong understanding of customer success principles and practices.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build and maintain strong customer relationships.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in using CRM/CSP software (e.g., Salesforce, HubSpot).
• Strong analytical and problem-solving skills.
• Experience with compliance management software is a plus.
• Certification in Customer Success Management is an advantage.

Benefits and Perks

• Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.
• Professional development allowance to help you grow in the ways that mean the most to you.
• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.
• For US Employees: 401K with company matching, as well as financial planning education and resources.
• Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.
• Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door.
• For LATAM Employees: Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.
• Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team.
• We've got you covered with a life insurance policy, paid 100% by the company.